Date of event: unknown.The date received by manufacturer has been used for this field.Investigation results: summary: flks received an empty envelope that was torn open on two sides with nothing inside the envelope.It appears that anything that may have been sent in by the customer may have fallen out of the envelope during shipping.No samples were returned therefore the complaint could not be confirmed and the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.As per manufacturing, a review of the device history record was completed for batch # 7079914.All inspections and challenges were performed per the applicable operations qc specifications.Based on the above, no additional investigation and no capa is required at this time.Conclusion: based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause: root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.
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