Specific details of the protocol(s) used to process tissue samples from which sub-optimal processing was reported following preventive maintenance performed on (b)(6) 2018, were not provided by the complainant and could not be identified by the manufacturer from the information available.Manufacturer evaluation of the instrument logs provided showed that bottles 1-16 inclusive were removed from the instrument (most likely for inspection of the o-ring on each bottle as required by the pm procedure) and were subsequently replaced between 09:20 am and 10:12 am on (b)(6) 2018 without changing the station properties.It is not possible to determine from the information available into which position in the reagent cabinet of the instrument each of the reagent bottles was re-inserted after removal by the fse.Investigation of this complaint found that the root cause of the sub-optimal tissue processing reported was a service error, which occurred between 09:20 am and 10:12 am on (b)(6) 2018, in which the instrument was incorrectly prepared for use by a leica field service engineer during the performance of preventive maintenance when an unknown number of reagent bottles were inadvertently not placed in the correct position in the reagent cabinet of the instrument.Incorrect placement of the reagent bottles in the reagent cabinet would likely have resulted in either the use an incorrect reagent type and/or use of a reagent in an incorrect concentration sequence being used in the affected protocol(s).
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Leica biosystems received information on 12 march 2018 that sub-optimal tissue processing occurred.On 15 march 2018, a leica representative documented that the senior histology technician of surgical pathology from the department of pathology at the university (b)(6) had been contacted on both 12 and 14 march 2018 regarding the final status of the tissue samples involved in this event and had confirmed on both occasions that all cases exhibiting sub-optimal tissue processing had been signed off.Further information received on 15 march 2018, detailed that during preventive maintenance performed on (b)(6) 2018 a leica field service engineer had accidently replaced some reagent bottles in the reagent cabinet of the instrument in an incorrect order; the customer had subsequently used the instrument to process tissue samples, which resulted in brittle tissue.
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