The customer reported via phone call that the blood glucose was high.
The customer reported that they were having high blood sugars.
Customer stated she went to the hospital on (b)(6) 2018 for a back related issue.
The hospital disconnected the infusion to do x-rays but they didn't perform them nor did they reconnect the set.
The customer stated she didn't know she was disconnected and went to bed.
Saturday night the blood sugars were 535mg/dl.
Customer stated she was given a shot for pain and thought that was the reason for the high blood glucose until she realized the set was not connected.
Customer treated the high blood glucose with boluses from the pump.
Patient's current blood glucose was 203mg/dl.
The customer treated high blood glucose by bolusing with the pump.
Based on customer report customer does not allege pump was under delivering.
No troubleshooting was done on the insulin pump.
The insulin pump will not be returned for analysis.
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