The panoramic certified technician from tlm was doing a pm and found the proper set screws for the tube head to be missing and incorrect set screws were in the tube head.The tube head did not fall again between service calls.The correct set screws were ordered and the technician went back to the office to install them and align the tube head.Pm done.Tube head is correctly secured and realigned.No leaks found in the tube head.Resolved.Closed ad.Quality determination: the fall of the tube head could have potentially caused or contributed serious injury.Therefore, the incident has been deemed an mdr reportable event to fda.
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