A steris service technician arrived onsite, inspected the unit, and found evidence of a steam leak from the unit's integral steam generator.
The technician identified that one of the generator's heating element coils had cracked allowing steam to leak from the unit.
The steam leak damaged the unit's touch panel.
The damaged heating element could result in electrical arcing.
The technician replaced the unit's touch panel and heater element, tested the unit, and returned it to operation.
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