Catalog Number 048-91 |
Device Problems
Insufficient Heating (1287); Temperature Problem (3022)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 04/10/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not returned at the time of this report.A device history record investigation did not show issues related to complaint.A record assessment (fmea) was conducted and no update is required.Customer complaint cannot be confirmed based on the information provided.It is necessary to receive the device sample to perform a proper and thorough investigation to confirm the alleged defect, determine a root cause and establish any corresponding corrective actions.If the device sample becomes available at a later date this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges the "aquatherm (was) working when patient went to bed.Water was cold in the morning." alleged issue reported as occurred during use.There was no report of patient impact or consequence.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was performed and the unit passed the tests.In additional, the unit was left on for a period of 2 hours and connected to a thermometer and its temperature was kept within specification (208 to 222 f), therefore the unit heats properly.Based on the investigation performed, the reported complaint could not be confirmed.All aquatherm heaters are 100% inspected during manufacturing; therefore, any defects would be detected prior to release from the manufacturing facility.
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Event Description
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Customer complaint alleges the "aquatherm (was) working when patient went to bed.Water was cold in the morning." alleged issue reported as occurred during use.There was no report of patient impact or consequence.
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Search Alerts/Recalls
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