Photos or samples are not available for analysis so our quality engineer was unable to verify the reported complaint dhr review: as this is a reportable complaint, lot: 7335854 was analyzed and no records of data that could lead to the incident in question were evidenced.Qn/ncmr review: there are no quality notification (qn) or non-conformity report records that lead to this condition, for the lots involved in this complaint.Because no objective evidence of this issue was found during the analysis of the device history record and quality notifications for the claimed lot, it was not possible to confirm this complaint as being generated by manufacturing process.Additionally, it was concluded that when there was difficulty in the use of the product by the customer it was not a failure arising from the manufacturing of the product.Complaints received for this device and the reported defect will continue to be tracked and trended.The information will be captured in the trend reports and monitored monthly.Collected data are regularly reviewed to identify emerging trends.Based on this, a capa is not needed at this time.
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