Merge unity pacs is a medical image and information management system that is used for viewing, selection, processing, printing, telecommunications, and media interchange of medical images from a variety of diagnostic imaging systems.On (b)(6) 2018, the customer reported that the report was missing for an exam (dated (b)(6) 2018) that was dictated by the doctor on (b)(6) 2018.Merge technical support investigated the customer's allegation by reviewing the workstation logs for merge unity pacs.Technical support did identify a save event in the logs but there was no data uploaded and therefore the report was not available.The exam was required to be re-read by the physician.The exam was re-read on (b)(6) 2018.While images are available, a finalized report not being available for subsequent review by the patient's physician could potentially result in a delay in care that could lead to harm.However, the customer did not allege any harm, serious injury or death as a result of this issue.Reference complaint (b)(4).
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