Customer called and reported that they experienced high blood glucose on (b)(6) 2018 with blood glucose of 533 mg/dl at the time of the incident.The customer was going as low as 48 and as high as 500 mg/dl.The customer was at 128 mg/dl at the time of the call.The customer used boluses to treat the high.The customer declined to troubleshoot the high.The customer was wearing the insulin pump during the incident.The customer reported sensor failure with fluctuations on the readings.The customer had issues with air bubbles in their set.The customer also reported a low of 52 to 55 mg/dl on (b)(6) 2018 while using pump auto mode.The customer felt herself crashing and treated with glucose tablets to get to 99 mg/dl.The customer felt like the pump over delivered.Troubleshooting was completed but did not resolve the issue.The insulin pump will be returned for analysis.
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