Investigation evaluation: visual inspection and functional testing of the returned device was conducted during the investigation.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was also performed.One device was returned for investigation.The device was returned with the handle and the basket formation in the closed position.The collet knob is tight and secure.The male luer lock adaptor (mlla) is tight.A functional test determined the handle does not actuate the basket formation.The support sheath is bowed starting at 5 mm from the nose of the mlla.A visual examination noted a kink 14.3 cm from the nose of the mlla.The basket formation was found to have a broken wire.The device history record was reviewed and found no non-conformances related to the reported failure.A review of complaint history revealed this complaint is the only one associated with lot number 8453498.The instructions for use (ifu) provides the following: caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was found to have a basket that would not open due to sheath damage.The sheath was bent near the handle and kinked along its length.The observed broken wire was not mentioned in the provided information and would not have affected basket operation, the broken wire found was not related to the failure of the basket to function smoothly.Devices are inspected for damage and functionality prior to packaging.The observed damage likely occurred during handling/use of the device.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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