The device was not returned to the factory for evaluation as the field service engineer (fse) was already onsite and established that the incident happened in the night from (b)(6) 2018.However, the customer could not provide an exact time frame of the incident.The monitor was also tested by the local biomedical engineer and there was no trouble found with the device, he confirmed that all spo2 alarms were working as specified during testing.The fse stated that as the patient had been discharged, only limited information or logs from the bedside monitor were available.The bed label was nicu27 with equipment label nicu 27.Although the fse stated that the log files indicate the monitor continually alarmed for spo2 low alarms and desat alarms along with other notable alarms starting at around 6 pm and continuing well into the night, no further evaluation for a particular alarm was possible as the actual time of the incident was not available.The fse saw many paused and resumed alarms in the logs all throughout the night.The fse stated that based on the analysis of the alarm logs, he found no issues with the monitor, just like the local biomedical engineer who also found no issues with the monitor during testing.The fse shared his findings from the log files with the customer.There was no trouble found with the device, however, a malfunction cannot be ruled out.It is also unknown if the device worked as intended as the exact time frame of the occurrence was not made available.However, the log files indicate that there were multiple alarms correctly triggered in the night the incident occurred, many of these alarms were paused by user interaction.The available information from this report does not support that this failure represents a systemic, design, or labeling problem.No further investigation or action is warranted.
|
The customer reported that a "low spo2 did not alarm".This happened at night on (b)(6) 2018.The device was used for monitoring at the time of the alleged malfunction.The involved patient is a male neonate, exact age is unknown, (b)(6).Oxygen delivery was required.The patient recovered and was discharged on (b)(6) 2018.
|