Model Number HANDHELD POWER SUPPLY |
Device Problem
Melted (1385)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/12/2018 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).Unique identifier (udi)#: (b)(4).
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Event Description
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The customer complained that part of the plastic cover of the square block of the power supply (inlet block) attached to the accu-chek inform ii base unit was melted.The cable itself was not affected, only the power block.The customer was unable to determine what caused the plastic cover to melt or become damaged.The customer thought it could be from heat or from some kind of chemical that came into contact with it and caused the damage.There was no allegation that an adverse event occurred.The power supply was requested for investigation.
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Manufacturer Narrative
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Customer provided additional information that the cable was placed near a small desk lamp.
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Manufacturer Narrative
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The customer returned the power supply for investigation.Investigation found that there was no electrical fault in the power supply.The plastic lid was deformed inwards, meaning the heat was supplied from the outside.This was due to incorrect handling by the customer.Medwatch fields were updated.
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Search Alerts/Recalls
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