The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.The manufacturer has received the sample and will be evaluated.Results are expected soon.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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The manufacturer has received the sample and will be evaluated.Results are expected soon.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of only 2/3 of the screen works and it has lines through it was confirmed.The reported issue of only 2/3 of the prevue lcd screen works and it has lines through it is confirmed.The root cause is determined to be due to a puncture in the front enclosure.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested, and returned to refurbished inventory.
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