The investigation revealed the following: the incident was presumably user related due to a wrong application from the customer site.The logs of the affected unit has been investigated by a leica application & product specialist.The analysis of the instrument revealed that there was no technical failure of the device found which would have led to nondiagnosable tissues.The analysis showed that the customer began the tissue processing with a delay step in the first alcohol (70%).It is not recommended to start processing tissue in alcohol because this may dehydrate the tissue and cause it to become hard/brittle, especially when set in a delay step over a weekend.In addition, there is a pressure and vacuum step in every step.This makes sense only in the wax step.Otherwise, the high pressure can overstress the tissue and could be damaged.These protocol issues are not recommended and caused the suboptimal processed tissues.A customer facing letter will be send to the customer with a recommendation in the future of how to properly care for the tissues, and to modify the protocol regarding the improvement of the tissue quality during the processing with the tissue processor.
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