The customer reported via phone call the sensor had inaccurate readings that triggered threshold suspend alarm.
The customer¿s blood glucose was 400 mg/dl and the sensor glucose was 60 mg/dl at the time of the incident.
Customer treated high blood glucose with the insulin pump and declined troubleshooting for it.
Sensor glucose and blood glucose was 340 mg/dl.
Troubleshooting was done and customer stated that their blood glucose and sensor glucose levels were not in acceptable range.
Sensor glucose was lower than blood glucose.
Insulin delivery was suspended due to sensor glucose values.
Sensor glucose value that triggered the suspend event was 60 mg/dl.
Suspend on low limit in sensor settings was 90 mg/dl.
Customer advised to monitor and change sensor if issue persists.
The device will not be returned for analysis.
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