Scd 700 unit was received in fi with no active gch for the unit with a complaint of ¿pump has a damaged case¿.The complaint was verified as it was found the unit had a power cord damaged with copper wire exposed.One kendall scd express sequential compression device was received for failure analysis.Both the reported and observed symptoms were verified.Upon a physical inspection of the device, the handle of the front enclosure was observed to be broken and the power cord was observed to be damaged with exposed copper wire.The potential root causes are customer misuse due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.Device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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