The evaluation of the handpiece prior to the repair showed that it was running out of specification.It did not reach the requested rpm anymore due to stiff bearings and water was leaking into the body of the handpiece.During short test run the handpiece had abnormal sound and the heat up was reproducible.Root cause was that the ball bearings have been worn out.To avoid such issues the user instruction contains already several notes, warnings and requests how to prepare the handpiece for each treatment: warning: hazards for the care provider and the patient.In the case of damage, irregular running noise, excessive vibration, untypical warming or when the cutter or grinder cannot be held.Do not use further and notify service.Caution: burning hazard from hot instrument head or hot instruments cover.If the instrument overheats, burns may arise in the oral area.Never contact soft tissue with the instrument head or instrument cover to ensure proper function, the medical device must be set up according to the methods described in the kavo instructions for use, and the care products and methods described therein must be used.Kavo recommends specifying a service interval at the dental office for a licensed shop to clean, service and check the functioning of the medical device.This service interval should take into account the frequency of use.Service may only be provided by repair shops that have undergone training by kavo and that use original kavo replacement parts.
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The dental office informed that the handpiece heated up during several treatments but did not cause any injury.The patients just complained about heat.Dentist is not able to recall patients to pull files, hence age and gender could not be supplied.Also the 'date of event' is not known, we got just the information several month's ago.
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