A doctor reported that the irrigation back flowed and the air came into the patients eye during a procedure.The product was replaced and procedure completed with no patient harm.A product sample has been requested, however, it has not been received for evaluation at the manufacturing site.
|
Additional information provided.The lot complaint history was reviewed.This is the eighth complaint for the finish goods lot; however, it is the third complaint for this issue for this lot.The device history record shows the product was released per specifications.One infusion cannula line and four trocars were returned; the sample as visually inspected and no defects were found.One of the infusion trocars was on the tip of the infusion cannula.The infusion cannula size was measured and confirmed to be 25 gauge.The sample was tested on a calibrated console representing the current software version.The sample could prime and pass intraocular pressure (iop) calibration successfully.With the infusion control on, fluid flowed from the cassette continuously without generating fluid to the infusion air-line.When the fluid/air exchange (f/ax) control was on, only air was introduced from the cassette to the infusion line.No anomalies were observed during priming.No system message code was generated during testing.Fluid flowed from the balanced salt solution (bss) bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.Without the cassette and manifolds, the customer report could not be confirmed.After a thorough investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
|