A steris service technician arrived onsite following the reported event to inspect the amsco 400 sterilizer and observed towels on the floor around the unit.
The technician identified that a valve on the water inlet in the back of the unit required replacement.
The technician replaced the valve on the water inlet, ran a test cycle, and found the unit to be operating properly.
The sterilizer was installed at the customer's location is 2018 and is under steris service agreement.
The steris district service manager has counseled his team to ensure all valves are properly placed and secured during installation activities.
No additional issues have been noted.
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