Device Problems
Device Displays Incorrect Message (2591); Fail-Safe Problem (2936)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2018, the reporter contacted animas, alleging a call service alarm (cs 088) issue.There was no indication that this issue lead to an adverse event.This is being reported because the issue may result in a long term cessation of insulin delivery if the user is unable to resolve the alarm.
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Manufacturer Narrative
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The device has been returned and evaluated by product analysis on 12-jun-2018 with the following findings: a review of the black box and alarm history showed several call service 088 watchdog alarms.The ez-prime steps were performed correctly.No call service 088 alarms occurred during the investigation.The pump cover was removed to find moisture corrosion to the watchdog chip.The alleged call service 088 complaint was unable to be duplicated.Unrelated to the original complaint, the battery compartment and cap are undamaged and able to fit.
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Search Alerts/Recalls
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