Udi : (b)(4).Corrected field: device available for evaluation.It was previously reported that the device would be returned.It was later communicated that the sample would not be provided.This report has been updated to reflect the corrected information.The device was not returned for evaluation; however, a photo of the product was provided.Based on the image provided, the reported miscount could be confirmed.The likely root cause is operator error.Upon startup, hybrid machines produce a single sample pattie which is missing a string.This pattie is meant to be discarded.This pattie was likely not discarded and the next stack of 10 was placed over this pattie, per the requirements of the specification, the operator is required to inspect the front and back of the patties and also count the surgical patties.Operators are trained to wrap each string onto a counting card for visibility.The operator then confirms that there are only 10 surgical patties on the card.In this circumstance an additional pattie was left in the stack.Because the pattie was missing the string it was not detected in the count.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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