Investigation revealed that the root cause of this failure mode is linked to "improper service / maintenance".The original dealer had performed an improper installation of the friction brake kit.As a result, the front right fork had detached from the chassis and patient having not been wearing a positional belt fell out of the product and sustain injury.The wheelchair has been evaluated and the servicing dealer has been supplied the spare parts needed to repair the device back to factory specification.The original dealer technician, who performed service to the fork assembly linked to this failure is no longer employed by this dealer.Both dealerships were made aware of the improper dealer service has occurred and recommendation was made to the branch manager to facilitate training for all technician.The patient was informed to always wear a positional belt as required when occupying the wheelchair.The dhr for this device has been reviewed and the wheelchair met specification prior to distribution.
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