Date of event: unknown.The date received by manufacturer has been used for this field.(b)(6).Investigation summary: a single loose 3ml syringe was received, reported to be from batch # 7001975 (p/n 309658).The sample was visually evaluated.The syringe was found to have flash circle around the bottom edge of the stopper.The flash at the stopper made the stopper look deformed and damaged.Product defect could be confirmed based on sample evaluation.Furthermore, a device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.We appreciate you taking the time to bring this observation to our attention.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Investigation conclusion: dhr review for batch 7001975 (p/n 309658): manufacturing dates: 01/15/2017 to 01/18/2017.Batch quantity was 768,000.Assembly record was reviewed as part of this dhr review.All visual inspections were performed as per requirement with no quality notifications related to the complaint defect.Batch 7001975 was inspected and accepted based on meeting our inspection control plan and subsequently approved for shipment.Root cause description: root cause and capa not required based on severity and occurrence level defined for this complaint.
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