The device and the lens were returned separated.The plunger is oriented correctly.A large amount of viscoelastic is observed in the device and on the outside of the door.Viscoelastic is also observed in and on the outside of the barrel.The plunger has been retracted to mid-nozzle.The nozzle was removed and cleaned for further evaluation.Top coat dye stain testing was conducted with acceptable results.The lens was adhered to the extra label set with viscoelastic.The lens was cleaned with lphse.The optic is scratched on the posterior surface.The lens dimensions are acceptable (plan view) using an approved template.Product history records were reviewed and the documentation indicated the product met release criteria.Viscoelastic was not provided.The root cause for reported difficulty cannot be determined.The plunger and lens position during delivery cannot be determined.The lens was scratched on the posterior surface.This damage may indicate a plunger underride.It is unknown if a qualified viscoelastic was used.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.There are no other complaints in the lot.Additional information was not received.The manufacturer internal reference number is: 2018-36390.
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