The production device history record (dhr) for this intra-aortic balloon pump (iabp) was reviewed and no non-conformances related to the reported event were noted.Getinge service was not required for this complaint event.However, a getinge service territory manager (stm) spoke with the in-house technician at the event site and explained to him that event log fault code 77 is a normal occurence that results when the compressor makes adjustments to speed, and per the service manual this code with the description of ¿compressor motor adjustment¿, is a minor fault which states ¿no action required¿.The clinical engineering department was asked what was the reason for examining the fault logs and they stated that the end user reported the balloon was not calibrating.Subsequently they determined that the ¿calibration error¿ was a user error which was discussed/corrected during the in-service.No further investigation is required.
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It was reported that during in-service training, the intra-aortic balloon (iab) was not calibrating.After the customer examined the fault logs of the cardiosave intra-aortic balloon pump (iabp), fault # 77 was observed twice.There was no patient involvement and no adverse event was reported.
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