On (b)(6) 2018, information was received from a manufacturing representative (rep) regarding a patient with an implantable neurostimulator (ins) for rsd causalgia-complex regional pain syndrome and spinal pain.It was reported that an overdischarge was alleged.No communication could be established with the ins using the patient/clinician programmer or recharger.The last successful recharge was a month ago.The reason for not recharging was due to non-compliance as it was indicated the patient¿s wife died and they didn¿t recharge.It was reviewed to attempt to use the antenna locate feature to determine the optimal antenna position.It was reported the values were 50s-70s.Physician mode recharge (pmr) information was reviewed and steps were reviewed on how to perform a pmr.It was reviewed that multiple pmrs maybe required.The rep reported that the patient didn¿t have time today to have a pmr done, so they would figure out a new day to work on resolving the overdischarge.No symptoms were reported.It was asked but was unknown when the ¿doctor¿ was seen on the programmer, but the assumption was last week.It was also asked but was unknown when they had their failed attempt at recharging.No further complications were reported/anticipated.On 2018-06-05, additional information was received from the manufacturer representative (rep) reporting that they tried to reboot the programmer on (b)(6) 2018, but they did not have enough time to complete the cycles possibly needed to resolve the overdisharge and associated issues.It was reported that the doctor was to check on getting a new ins model replacement for the current battery.It was reported that the issue was resolved.It was indicated that the provided information had been confirmed with the physician.No further complications were reported/anticipated.
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