In this mdr, bd corporate headquarters in (b)(4) has been listed as (b)(4) is an oem manufacturing site.Medical device expiration date: unknown.Device manufacture date: unknown.Date device returned to manufacturer is unknown.Investigation summary: the customer's instrument was returned to the manufacturer for service.The instrument was evaluated and the customer's indicated failure mode for llo and lhi flagging was not observed.Evaluation of the customer unit was performed and the indicated failure mode could not be replicated.Investigation conclusion: based on evaluation of the customer's instrument, the customer¿s indicated failure mode for llo and lhi flagging with the unit was not observed.Root cause description: based on the investigation, a root cause could not be determined.The product was found to be in conformance and meet release specifications.Rationale: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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