Complaint information: on 05/15/2018, customer at (b)(6) medical center reported ups started smoking during eeg examination.The serial# of ups was (b)(6) with product id: a/abce422-11med service requested: assistance in troubleshooting.Service performed: customer reports that during an eeg, the ups started smoking and then they had to call a code orange and evacuate the room.Nkts requested customer to send ups unit in to repair center and escalated the issue to qa for further investigation.Investigation result: root cause of the issue as per the manufacturer findings was deeply discharged batteries (battery connected without ac power for an extended period of time).When power was applied to the upm, the batteries were in a defective state and swelled.The unit will charge the battery that is weakened, this leads to failure in the battery, causing the battery to exceed battery design limits causing expansion and venting.According to the table in quality complaint investigations work instruction, with document id: sop06-075, the risk priority of the issue is categorized as: medium.Corrective and preventative actions taken: manufacturers have updated firmware to detect severely depleted batteries.The user will be alerted visually via the front panel display.All icons on the display will cycle on and off.The display will continue until the battery is disconnected or ac removed.A field bulletin has been issued describing what steps need to be taken.D11 & c2: the eeg that was being used with the ups had no issue.The issue is with the ups that was being used in conjunction with the eeg.Model: a/abce422-11med.Serial: (b)(6).
|