The customer reported via phone call that the reservoir had air bubbles.The customer¿s blood glucose was 413 mg/dl at the time of the incident.Customer noticed air bubbles.During troubleshooting, the customer indicated that the insulin pump was not rewound with the reservoir in place and insulin was stored at room temperature.The customer was instructed to disconnect at the quick release and prime until the air bubbles were no longer visible.The customer was unable to remove the air bubbles and was instructed to change the set; the air bubbles did not persist after the set change.The customer was advised a replacement will be sent.The reservoir will be returned for analysis.
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