Customer called and reported that they received emergency medical assistance due to low blood glucose on (b)(6) 2018 with blood glucose of 24 mg/dl at the time of the incident.The customer experienced symptoms such as loss of consciousness.The customer was wearing the insulin pump during the incident.The customer stated they were having big sensor glucose versus blood glucose differences.Troubleshooting was not completed as the customer declined.The insulin pump will not be returned for analysis.
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