The customer reported complaint for the platform displayed an error message user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was confirmed during archive data review and functional testing.Load cell was found defective and a replacement was required.However, user advisory (ua) 41 (patient temperature sensor failure) error message was not confirmed in the archive review and the initial functional testing.There were no device deficiencies found during the evaluation of the platform, which could have caused or contributed to the reported (ua) 41 error message.As a precautionary measure, the temperature sensor cabling was replaced.Visual inspection was performed and found no physical damage to the autopulse platform.The platform failed the initial functional testing due to user advisory (ua) 07 error message, confirming customer complaint.Following the repair, the platform was further tested and passed all functional testing criteria and met all required specifications.Review of the archive data indicated multiple error messages (ua) 07 on the customer reported event date.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).
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