Customer called and reported that they received emergency medical assistance due to low blood glucose on june 8, 2018 with blood glucose of 41 mg/dl at the time of the incident.The customer was at 267 mg/dl at the time of the call.The customer was given juice to treat.The customer experienced symptoms such as being unresponsive.The customer was wearing the insulin pump during the incident.The customer had suspended the pump but the pump did not suspend.The customer reported their calibrations were not showing up on the calibration history.The customer bolused before sleeping, ate to cover the bolus, but still woke up low.Troubleshooting was not completed as the customer declined.The customer states they went low due to over bolusing for dinner.The insulin pump will not be returned for analysis.
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