Additional information is provided.The company service representative examined the system and was able to replicate an issue related to the reported event.The illuminated printed circuit board (pcb) was replaced.The system was then tested and met all product specifications.The system was manufactured on january 12, 2018.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to a non-conforming illuminated printed circuit board (pcb).The manufacturer internal reference number is: (b)(4).
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