The reporter contacted animas on (b)(6) 2018 alleging the patient experienced hyperglycemia while on insulin pump therapy with blood glucose measuring 19 mmol/l, moderate urinary ketones, abdominal pain, lethargy and dehydration.Emergency medical services was called and the patient was reportedly hospitalized and received treatment in the form of insulin via injection and intravenous fluids.The patient had discontinued insulin pump therapy and remained hospitalized at the time the incident was reported to animas.The reporter alleged after checking the basal programs and basal history there were two wrong segments for the morning hours.The basal setting for 10:00 am is 0.5 unit and 11:00 am is 0.375 units.During troubleshooting by animas customer support, the basal history records found in the history for 10:25 am as 0.0 unit and 11:13 am as 0.0 unit.Anima customer support reviewed with the pump with the patient and there were no unconfirmed alarms and no battery or cartridge changes.The pump was not suspended and had not received loss of prime warning.The basal and prime menus had not been accessed.After troubleshooting the pump, animas customer support found no reason for 0 unit records in the basal history.This complaint is being reported because the patient reportedly experienced serious injury while on insulin pump therapy associated with a history/settings issue.
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Device evaluation: the device has been returned and evaluated by product analysis on 17-sep-2018 with the following findings: a review of the black box showed the last delivered bolus was a 2.00 unit normal bolus.The basal history appeared to be inaccurate due to a rewind, load, and prime sequence related to a cartridge change and the pump being manually suspended and manually resumed.The total daily doses added up correctly and reflected the user's programmed basal rates.The pump passed delivery accuracy testing and was found to be delivering accurately and within range.The pump was exercised for 12 hours with a 2.0 unit per hour basal rate.At the end of testing the basal history correctly showed 2.0 units and the total daily dose showed 24.0 units.The alleged basal history recording defect was unable to be duplicated during testing.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.
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