A through evaluation of the returned unit was completed.There was no visible damage to the unit exterior.There were no visible (with magnification) issues with circuts boards, solder, wires, cables or connectors.The lcd, led and audio all indicate active x-ray.One or more of the indications remain active after trigger is released.There were no observed electrical anomalies (open, shorts, degraded components, high reistance conditions, intermittent conditions, etc.).While taking an x-ray, the unit becomes unresponsive.Unit enables and initiates x-ray normally.The lcd, led and audio all indicate active x-ray.One or more of the indications remain active after trigger is released.Unit does not respond to further button/trigger actions.Handset must be removed to power off unit.Root cause indeterminate, although inducing problem by shaking suggests electromechanical issue.The unit was not repaired and will be scrapped.This concludes the investigation.
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