The associated sureshot targeter was returned and evaluated.
visual inspection of the product found the cord is sliced in one location.
A functional evaluation confirmed the stated failure.
this failure mode has been previously identified and the device is currently being redesigned to help reduce/eliminate this issue from recurrence.
a clinical evaluation noted that no patient harm or injury occurred as a result of the device related incident.
The procedure was completed without surgical delay using freehand distal locking.
No further investigation is warranted for this complaint; however we will continue to monitor for future complaints and investigate further as necessary.
when having complications with a sureshot device, we encourage you to refer to user manual for trouble shooting suggestions.
We consider this investigation closed.
Should additional information be received, the complaint will be reopened.
|