The customer reported via phone call the insulin pump alarmed motor error.The customer¿s blood glucose level was 450mg/dl at the time of the incident.The customer stated that the insulin pump alarmed no delivery but was solved by infusion set and reservoir change.The customer stated that the drive support cap was normal and that the insulin pump was not exposed to high magnetic fields and was able to complete the rewind process.The customer was advised to discontinue use of the insulin pump and to revert to the back-up plan.The notes did not mention the high blood glucose trouble shooting.The insulin pump is being replaced and is expected to return for analysis.
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