The customer stated that they received erroneous results when testing one patient with coaguchek xs pro meter serial number (b)(4).A sample from the patient was tested on the meter, resulting as 1.7 inr.Within minutes, a sample from a different finger of the patient was tested on the meter, resulting as 2.5 inr.No adverse events were alleged to have occurred with the patient.The customer did not believe the patient was treated based on the meter results.The patient's current condition is stable.The patient's therapeutic range is 1.8 - 2.8 inr.The patient is tested twice per week.The patient did not have anemia or antiphospholipid antibodies.The patient did not have a special or unusual diet.The customer's product was requested for investigation and replacement product was sent to the customer.Relevant retention test strips (lot 272163) were tested in comparison with the current master lot.For this purpose two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention samples were acceptable.The customer's meter was returned for investigation.The returned meter and masterlot strips were tested in comparison to a retention meter and masterlot strips.Human blood samples from warfarin donors were used.Donor 1 inr: 2.7 inr.Donor 2 inr: 2.2 inr.Donor 1 hct: 38%.Donor 2 hct: 48%.Testing results: donor 1: retention meter with masterlot strips: 2.7 inr; customer meter with masterlot strips: 2.7 inr.Donor 2: retention meter with masterlot strips: 2.2 inr; customer meter with masterlot strips: 2.2 inr.All inr values were within the specified maximum difference between measurements.No error messages occurred.The returned material and the retention material meet specifications.The patient is on an antibiotic.Antibiotics taken in combination with warfarin can influence inr values.
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