Model Number MMT-723NAS |
Device Problems
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138); Device Displays Incorrect Message (2591)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 06/05/2018 |
Event Type
malfunction
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Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event Description
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The customer reported via phone call that the insulin pump alarmed button error.Customer's blood glucose level was not reported.The buttons were unresponsive.The time on the screen did not advance.Customer was advised to discontinue use of the device and revert to a backup plan.The customer was advised that the device would be replaced and agreed to return the product for analysis.
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Manufacturer Narrative
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Device received with blank display due to moisture damaged electronic assembly.Also moisture damage motor keypad and vibrator during visual inspection.Unable to perform operating current test, unexpected restart error test, displacement test or verify button keypad or frozen screen anomaly due to blank display.
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Search Alerts/Recalls
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