No product was returned for evaluation.Should new relevant information become available, a supplemental report will be submitted.Per t:slim x2 user guide, ¿do not remove the transmitter from the sensor pod while the pod is attached to your skin.When you remove the sensor, make sure to pull out the sensor pod while the transmitter is still attached.¿.
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It was reported that the customer experienced difficulties with the sensor upon insertion, and the sensor wire was observed to be "floating" when the sensor was removed.Reportedly, the transmitter was not still snapped into the sensor when the sensor was removed.No additional patient or event information was available.A root cause could not be determined.A replacement sensor was sent to the customer.
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