Customer reports that device is in error stating monitor collision with table, tilts 20 degrees, and the table thinks the tube head is hitting the monitors but it is not.
Table is tilted with feet in the air about 20 degrees.
Upon follow-up call, customer stated that he was able to get the table down and tilted the head back up to level by using the collision override button.
When this incident originally occured, the patient had to be taken off the table with the table tilted head down and higher than they wanted it.
He did not have knowledge, however, if the case was completed.
Upon follow-up call on (b)(6) 2018, customer stated that the table is tilted head down, 20 degrees, which is the max head down.
When they try and tilt the head end back up, they get the message, monitor collision.
Additionally, the table will down move down elevation; only up.
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