The device has been received for analysis without the tray, inside an opened pouch.The box was not returned.The outside of the pouch appeared to have betadine residue.The clear side of the pouch had been written on with marker, and circled.Within the circle are two puncture hole through the clear side of the pouch, each between 0.5-1cm in length.The deformation of the material suggests that the punctured holes were made from the external side of the pouch material and into the pouch and it is likely that the pouch was somehow punctured during unpacking/preparation.This confirms the complaint.Damage was caused to the device without direct patient contact.Therefore, a review and analysis of all available information indicated that the most probable root cause is handling damage.A review of the device history record (dhr) was performed; no anomalies were noted.A search of the complaint database revealed that no similar complaints exist for the specified lot.
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It was reported to boston scientific corporation on (b)(6) 2018 that a lithovue single-use digital flexible ureteroscope was opened to be used for a procedure.According to the complainant, during unpacking, there was a noticeable hole in the package.The product was not used for the procedure.
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