Manufactures investigation conclusion: the centrimag primary console was not returned for analysis and no log files were submitted for the event.
As a result, the reported event could not be confirmed and a root cause could not be conclusively determined.
However, per reported information, an engineer on site performed battery maintenance and the unit passed.
The engineer also operated the console and battery with a test loop and both devices worked without any issues.
Since the system operated as intended, the customer was informed that they did not have to return the unit.
Reports of similar events will continue to be tracked and monitored.
The 2nd generation centrimag system operating manual (doc.
#pl-0280, rev.
05) section 7.
3-"recommended preventative maintenance" contains table 16, which states that battery maintenance should be performed every 6 months and that the internal battery (internal rechargeable battery pack) should be replaced every 2 years.
A review of the device history records revealed the device met applicable specifications.
No further information was provided.
The manufacturer is closing the file on this event.
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