(b)(4).Investigation ¿ evaluation: the device was not returned for an evaluation and no photographs were provided.Without the complaint device, a physical investigation was not able to be completed.A search of the north american distribution center database shows that all devices from lot 8681355 have been shipped.No similar product from the same lot is available for investigation.A document based investigation was performed.A review of complaint history, the device history record, instructions for use, manufacturing instructions and quality control data was conducted.A review of the device history record found no non-conformances associated with the complaint device lot number.A review of complaint history revealed a second complaint associated with lot number 8681355.The second complaint was created for a different issue from the same customer.The instructions for use includes the following information in the precaution section: enclose the device in the sheath before removing from the tray/holder.Do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was not returned.Possible causes for the basket to not to close during use includes the device being damaged from handling, a manufacturing issue, and operational context.Without the device, a definitive cause for the reported issue could not be determined.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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