The customer is having issues detecting clonazepam in a patient sample using the benzodiazepines plus (benz) assay on a cobas 6000 c (501) module.The customer complained of a false negative result for 1 patient sample tested for benz.Previous patient samples have had similar issues.Using the 300 ng/ml cutoff, the customer got an initial benz result of [-] 34, negative.The customer reported out the negative result to the physician, but they informed the physician they were doing additional confirmation testing.The sample was sent to an outside laboratory and the sample was confirmed positive for clonazepam with a result of 1124 ng/ml.The patient sample was tested on the cobas c501 on (b)(6) 2018 using the 100 ng/ml cutoff and the results were positive.The specific results were 27 and 26 both results with a data flag.The customer deemed these positive results as correct.There was no adverse event.The cobas c501 serial (b)(4).The investigation is currently ongoing.
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