Additional information: a sample was returned for evaluation.Correction: due to an it issue beginning on 7/3/2018, previously filed emdrs did not contain required fields.This supplemental emdr is filed to provide the following omitted fields: sex: male; event attributed to: other; device single use?: no; device returned to manufacture: no.Investigation summary: one 1ml 8mmx31g syringe received - stopper separates.Customer returned (1) loose 1cc relyion insulin syringe.Customer states the needle is not drawing insulin into the syringe , consumer also states that the rubber stopper disconnected from 1 syringe.The returned syringe was examined and when trying to draw the plunger back, the stopper separated from the plunger.A review of the device history record was completed for batch# 7318797.All inspections were performed per the applicable operations qc specifications.There was one (1) notification [200725039] noted for an out of spec breakout and sustaining reading.Severity: s_1__; occurrence: a complaint history check was performed and this is the 1st related complaint for difficult/unable to operate and stopper separates on lot # 7318797.Based on the samples / photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure - bent cannula.Confirmed: bd was able to duplicate or confirm the customer¿s indicated failure - stopper separates.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Sample was forwarded to manufacturing (holdrege) on 31 august 2018 for further review.On 11sep2018, holdrege received one (1) 1ml, 8mm, 31g syringe in opened polybag from batch # 7318797.All samples are decontaminated per hstr-17 prior to being evaluated.Upon evaluation by qe ah, similar findings to those documented during initial investigation performed at bd franklin lakes were noted.The returned sample was inspected and noted the hyper-bent cannula wedged in-between the shield and the syringe barrel shoulder.Additionally, the plunger rod was noted to disassembly from the stopper during attempted cycle testing.Upon removal of the cannula, the plunger rod was able to be exercised somewhat, appearing to have been stuck due to the disruption of airflow during movement.Probable root cause for the bent cannula is likely to be a misalignment during shielding on the pils (point inspect lube shield) equipment.When this type of event occurs, these could be an increased risk of bending the cannula to such the degree which is observed within the returned sample.Additionally, once the cannula is bent, the airflow through the cannula could be obstructed in such a way which would make the plunger rod/stopper assembly appear to be immovable, resulting, potentially, in the apparent separation of the stopper from the plunger rod.As the plunger rod was able to be moved once this obstruction was cleared, no defect is noted at this time.Capa (b)(4) was initiated by the holdrege plant to address 1ml customer complaints, specifically bent cannula and cannula separates, and their associated root cause(s).Batch# 7318797 was manufactured prior to corrective/preventive actions being implemented in association with this capa.
|