As the customer did not retain the finished goods lot number, device history record and lot history could not be reviewed.The customer reported that their 30 gauge cannula shot off the syringe and went through the posterior capsule of the patient.The customer did not provide a lot number to review the device history record for a deviation, however there is an attachment in the file where the customer noted they had received a medline syringe as a deviation to their usual becton dickinson syringe.The root cause of the customer's complaint could not be established.Without a sample or details regarding lot/pak number, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.Action will not be taken for this occurrence since a sample was not returned.Quality assurance will continue to monitor and take action for any future occurrences as is deemed necessary.Manufacturing management and quality engineering materials will be made aware of this complaint through the monthly complaint review meeting.The manufacturer internal reference number is: (b)(4).
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