The initial information received by the dental office did not indicate that a safety-related event had occurred.The battery handset was returned to the manufacturer almost 90 days after the report.The battery handset was to be disposed of and during battery and handset disposal activity, it was determined that the batteries may have entered into a thermal event that was not known by the dental office.An engineering evaluation was conducted.Upon visual inspection it appears that a thermal event occurred.It is not possible to determine the exact sequence of events that led to the thermal event.However, there is evidence that a short occured in the lower battery pack between the cells and printed circuit board.There was a blackening on the top of the lower battery pack and its printed circuit board (pcb).Cells 2 and 3 appear to have been involved in the thermal event, likely by supplying energy into a fault in the board.Additionally there was a slight melting of the handset plastic enclosure.This concludes the investigation.
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