The production device history record (dhr) for this intra-aortic balloon pump (iabp) was not required to be reviewed per company standard operating procedure since the device manufacture date is greater than one year from the event date.
A getinge field service engineer (fse) was dispatched to the customer's site.
The fse performed fiber optic test upon arrival, and the iabp passed the initial fiber optic test.
The fse cleaned the fiber optic assembly, and re-tested the iabp; no significant difference in test results.
After physical inspection of the iabp, the fse found the customer's pressure cable tight and not completely seated into the pressure port.
The fse suspect the customer's issue was due to a not fully seated pressure cable.
The fse then performed all functional and safety checks to meet factory specifications.
Unit passed all functional and safety test per factory specifications.
The iabp was then released to the customer and cleared for clinical service.
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