Investigation revealed that the root cause of this failure mode is linked to an extraordinary event.Inspection evidence suggest that substantial forces were applied to the backrest assembly at an unknown time while the patient was in possession of the device.This apparent impact event having gone unreported by the patient/family had compromised the recline actuator mounting bracket and hardware having activated a safety feature built into the suspect component.Consequently, the patient continued to use the product increasing the risk for additional damages or potential for serious injury to occur.In this incident, medical attention was not necessary as no serious injury occurred.Permobil sought to obtain a direct confession from the patient regarding specific details concerning impact damage in connection to the backrest assembly and have been unsuccessful.Therefore, permobil has requested that the patient be made aware of our assessment for the cause of this failure being linked to unusual and extreme forward forces applied to the backrest assembly.The owner's manual warns users to stop use of the product, if damages or a malfunction should occur seeking service as soon as possible.The labeling for the product will be revisited with the patient to bring awareness and ensure intend use is observed to mitigate further risk.The dealer has been supplied new replacement components and the wheelchair has been repaired and returned to the patient.The dhr for this device has been reviewed and the wheelchair met specification prior to distribution.
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